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Requesting a VCU Health Email Account - Knowledgebase / Client Services / Communication & Collaboration - SOMTech (Technology Services) - VCU School of Medicine

Requesting a VCU Health Email Account

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As of 09/01/21 this guide is no longer considered production.

  • Certain portions of the process have changes as VCU Health has migrated to a new HR management system, Workday.

To find out more about Workday: https://vcuhealth.service-now.com/sp?id=workday_hub 

We have noticed some SOM administrators do not have the necessary access within Workday to onboard new employees.

  • If this is the case, please email HR4U@vcuhealth.org and request access for onboarding SOM employees via Workday
  • If you do not receive an update from HR4U after 48 hours - please contact SOMTech and we will follow up ASAP.

Things are changing frequently and we will strive to update this guide as we find out new information.

This process should be completed by a supervisor or HR administrator.

Entering new SOM employee into VCU Health HR (Workday - Contract Contingent Worker)

  1. Access Workday via VCU Health's Launchpad: https://launchpad.vcuhealth.org
  2. Login with your VCU Health email address and password.
    *If you are remote, you must use VCU Health DUO (a separate entry in your DUO app than VCU SOM)
    **If you do not have VCU Health DUO configured, please contact the VCUHealth Service Desk for further assistance (828-6447).

  3. Once at the Launchpad - look for Workday
  4. Follow the instructions below to enter the new SOM employee into Workday as a Contingent Worker.

    *Currently, the following screenshot is the best reference guide available for onboarding a new employee into VCU Health HR's Workday.

    **We're working to confirm that this guide is accurate and up-to-date.

    IMPORTANT: If available - choose "VCU Employee Contingent Worker" - otherwise proceed with Contract Contingent Worker

After the new employee has been entered into Workday, a ticket can be submitted via Keystone to request the actual email account.


Requesting VCU Health email account from VCU Health IT via Keystone

  1. Click HERE to go directly to the ARF section of VCU Health's new ticketing system, Keystone. (login with VCU Health credentials)
  2. Under Requested For, enter the new employee's name or non-employee number.

    If you (the requestor) are not listed as the Current Approving Manager, then try checking Alternate Approver Needed and search for yourself in the Alternate Approver dropdown menu.

    IMPORTANT NOTE – 
    Not all administrators will be automatically listed as an eligible approver in the new system.
    If you are still unable to list yourself as an alternate approver then stop this process and follow up in an email to SOMSecurity@vcuhealth.org (or submit a ticket to us at https://go.vcu.edu/SOMTicket).
    We will finish processing the request on your behalf and also investigate adding you as an eligible approver for the future.

  3. Under Commonly Requested Items, check the Outlook Email & Windows User Activation options.
  4. Click Next to continue the process.
  5. The next page is a review of what has been chosen. When you are ready to proceed, click Next.
  6. When you are ready to submit this request, choose Order Now. (ignore pricing)
  7. You will eventually (typically within 1 hour) receive an email from Keystone requesting your approval on the ARF.
    Subject: Requested Item RITMxxxxxxx Approval Request
    At the bottom of the email, choose Click here to approve RITMxxxxxxx
  8. After you approve the request, you'll receive a separate email receipt and the request will be sent to the VCU Health Access Management group for further processing.
  9. When the new employee's email account has been created - a one-time login token will be emailed to the employee's personal email address (granted it was provided during HR onboarding)
    *if a personal email address was not provided, or email not received, call the VCU Health Service Desk for a password reset: 828-6447
  10. At this point, the email account has been created and is ready for initial access.
  11. The new employee can reset their password by going to http://outlook.com/vcuhealth.org and logging in using their email address (Step 13) and temporary password (Step 12).
  12. Afterwards, they can setup the account in the Outlook client by following the instructions here:

Additional Resources

VCU Health HR:

HR4U@vcuhealth.org

804.628.4748


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